Metrash App 2026 – Download, Login, Services & Full Guide (Official)

Q: What happened to Metrash 2?

Metrash 2 was officially discontinued on 1 March 2025 . MOI replaced it with the new Metrash app, which has a rebuilt interface, stronger security, and around 100 extra services that weren't in the old version. If you still have Metrash 2 on your phone, uninstall it and install the new Metrash app.

Q: How many devices can I use Metrash on?

You can activate one Metrash account on up to two devices at the same time. A third device will prompt you to deactivate one of the first two. This helps you use the app on a phone and a tablet, for example.

Q: What languages does Metrash support?

Metrash supports six languages: Arabic, English, French, Spanish, Hindi, and Urdu . You can change the language on the login screen or inside the app via Settings → Language .

Q: How do I reset my Metrash password?

Tap Forget password? on the login screen. A new activation SMS is sent to the mobile number linked to your QID. Send the code to 92992 , then set a new password (maximum 8 digits).

The Metrash app is the Qatar Ministry of Interior’s (MOI) official government services app. It replaced the older Metrash 2 app on 1 March 2025 and now offers 440+ services including Qatar ID renewal, traffic fine payments, visa applications, and exit permits. Download it free from Google Play or the App Store. You register with your QID + a SIM card registered under your name, then send an activation code to 92992 to finish setup.

What Is the Metrash App?

The Metrash app is Qatar’s official mobile government services app, developed by the Ministry of Interior (MOI). It gives residents, citizens, and visa holders access to more than 440 government services from their phone — no need to visit an MOI service centre for most routine tasks.

On 1 March 2025, MOI Qatar retired the older Metrash 2 app and replaced it with this new Metrash app. If you still have Metrash 2 installed, it no longer works. You must download the new app to keep using MOI services on mobile.

Metrash is free to use and available in six languages: Arabic, English, French, Spanish, Hindi, and Urdu. Both Android and iPhone users are supported.

Metrash App System Requirements

Before you download, check that your phone meets the minimum requirements:

Requirement	Detail
Android version	Android 10 or higher
iOS version	iOS 13 or higher
App size (Android)	Around 210 MB
Internet	Mobile data or Wi-Fi required
Last Updated	5 Hours Ago
Developer	Ministry of Interior, Qatar

If your phone runs an older operating system, the app may not install or some services may fail. Update your device software first, then try again.

How to Download the Metrash App

The Metrash app is only available from two official sources: Google Play Store (Android) and the Apple App Store (iPhone). Never download it from unofficial websites or APK links — MOI has warned users about fake versions.

For Android Users

Open the Google Play Store on your phone.
In the search bar, type Metrash (not “Metrash 2” — the old app is discontinued).
Tap the result published by “Ministry of Interior – Qatar”.
Tap Install and wait for the download to finish (around 210 MB).
Open the app from your home screen once installed.

Direct link: Metrash on Google Play.

how to download metrash app in android mobile

For iPhone Users

Open the App Store.
Search for Metrash.
Select the one by the Ministry of Interior – Qatar.
Tap Get and confirm with Face ID, Touch ID, or your Apple ID password.
Open the app once it finishes downloading.

Direct link: Metrash on the App Store.

how to download metrash 2026 latest app in apple devices

How to Spot the Official App

Before installing, verify these three things to avoid fake apps:

Developer name shows as “Ministry of Interior – Qatar.“
The app logo is the MOI Qatar emblem on a dark background.
The app ID on Android is qa.gov.moi.metrash

How to Register on the Metrash App

Registration is a one-time process. You must complete it before you can log in or use any service.

Before You Start

You will need:

A valid Qatar ID (QID) — you must be 18 or older
A SIM card (Ooredoo, Vodafone, or Virgin Mobile) registered under your own QID
A stable mobile data connection (activation SMS needs mobile signal — Wi-Fi alone can fail)

Real user tip: The single biggest reason registration fails is that the SIM card is not registered under your own QID. If your phone plan is in your sponsor’s or spouse’s name, the activation code will not arrive. Fix this first at your telecom provider before starting.

Step-by-Step Registration

Open the Metrash app after installing it.
Select your preferred language from the six options.
Enter your 11-digit QID number.
Tap Login. The app will tell you this QID isn’t registered yet and prompt you to activate.
An SMS with an activation code will arrive on the mobile number linked to your QID.
Open your phone’s SMS app and send the activation code to the number 92992 (this is the critical step most users miss).
Return to the Metrash app. It will confirm activation.
Set a password to secure your account (maximum 8 digits — verified in 2026).
Confirm your password twice. Registration is complete.

If the SMS Activation Code Doesn’t Arrive

This is one of the two most common registration problems in 2026. Try these fixes in order:

Turn off Wi-Fi and rely on mobile data — the SMS gateway sometimes fails over Wi-Fi
Confirm your SIM is not in roaming mode (activation works only on a Qatar network)
Ask your telecom provider to confirm the SIM is registered under your QID
Restart your phone and retry after 5 minutes
If nothing works, call the MOI Call Centre on 2342000 (24-hour support)

How to Log In to the Metrash App

Once your account is activated, logging in is quick.

Open the Metrash app.
Enter your QID number.
Enter your password (max 8 digits).
Tap Login. The home screen will open with your services.

If Your First Login Fails

The new Metrash app sometimes rejects the first password attempt even when it’s correct. If this happens, re-enter the exact same password a second time — it usually works on the second try. Do not tap “Forget password” unless you’ve failed 3+ times in a row.

Forgot Your Password?

On the login screen, tap Forget password? and follow the prompts. Metrash will send a new activation SMS to the mobile number linked to your QID. Send that code back to 92992, then set a new password.

Using Metrash on Two Devices

You can activate your Metrash account on up to two devices at the same time under one QID — for example, your phone and your tablet. To activate on a second device:

Install Metrash on the second device.
Enter your QID and existing password.
An OTP valid for 10 minutes is sent to the first device.
Enter the OTP on the second device to activate.

If you try to add a third device, the system asks whether to replace one of the existing two.

Metrash App Services — What You Can Do

Metrash covers over 440 services grouped into the main categories below. Not every service is available to every user type — citizens and GCC nationals have extra options that expats don’t, and vice versa.

Service Category	What You Can Do
Qatar ID (QID)	Renew QID, download QID copy, request replacement for lost or damaged ID, and check expiry.
Traffic	Check violations with photos, pay fines, view black points, register vehicles, and renew vehicle registration (Istimara).
Residency & Visa	Renew residence permit, apply for family visit visa, sponsor family members, and check visa status.
Exit Permit	Apply for exit permit where required and check exit permit status before travel.
Driving Licence	Renew driving licence, pay test fees, and check licence validity.
Documents & Certificates	Request good conduct certificate, travel documents, and other certificates.
Appointments	Book appointments at MOI service centres.
Authorisation / Delegation	Authorise family members or agents to act on your behalf.
Security Services	Report accidents, file police complaints, and report lost items.
Inquiries	Search residency, visa, traffic, and document status.
Notifications	Get expiry reminders for QID, licence, vehicle, and health card.

For step-by-step guides on specific tasks, see: QID renewal on Metrash · download QID from Metrash · check traffic violations on Metrash · register mobile number with QID · Qatar exit permit.

Metrash App vs MOI Portal — When to Use Which

Both work for most MOI services, but they’re good at different things.

Use Metrash When	Use the MOI Portal (moi.gov.qa) When
You’re on your phone and need push notifications.	You need to complete a long form with attachments.
You want to see traffic violation photos.	You’re using a work laptop or shared computer.
You’re paying a small fine quickly.	You want to print receipts or PDFs properly.
You’re abroad and need to check QID status.	You prefer a large screen for document uploads.

Real user tip: The MOI portal slows down badly between 8–10 AM Qatar time due to peak usage. During those hours, Metrash is usually the faster option.

Accepted Payment Methods in Metrash

Metrash supports the following payment methods for fines, renewals, and fees:

Credit card (Visa, Mastercard)
Debit card (Qatar local bank debit cards)
Apple Pay (iPhone users only)
Direct debit from bank account (corporate accounts only — not individuals)

Fees vary by service. For current QID renewal fees, see: QID renewal fees guide. For traffic fine amounts, see: Qatar traffic violation list.

Troubleshooting Common Metrash Issues

Based on 2026 testing, these are the most frequently reported issues and how to fix them.

1. SMS Activation Code Doesn’t Arrive

The main screen shows services like QID renewal, visas, and traffic violations. Icons and labels are clear, making it easy to find what you need.

Confirm your mobile number is registered under your own QID with your telecom (this is the #1 cause)
Disable Wi-Fi and use mobile data only during registration
Make sure your SIM is on a Qatar network (not roaming)
Call the MOI Call Centre on 2342000 if the code still doesn’t come through

2. App Won’t Open or Stuck on Loading Screen

Force-close the app and reopen it
Check for a Metrash update in the Play Store / App Store
Clear app cache: Settings → Apps → Metrash → Storage → Clear cache (Android only)
Restart your phone
If still stuck, uninstall and reinstall the app (your account stays registered)

3. First Login Rejects Correct Password

Re-enter the same password a second time. The new Metrash has a known issue on first attempt — it usually works on the second try.

4. Payment Fails Mid-Transaction

Confirm your card is enabled for online transactions
Try a different payment method (Apple Pay often succeeds when cards fail)
Check your bank hasn’t blocked the transaction for security
Wait 10 minutes and retry — sometimes the MOI payment gateway is temporarily busy

5. Can’t See a Service You Expect

Metrash shows services based on your profile type (citizen, resident, GCC national, etc.). If a service is missing, it may not apply to your status. Check the MOI Qatar services list for what’s available to you.

6. Need Direct Support

MOI Call Centre: 2342000 (24 hours, Arabic and English)
Visit a service centre in person: MOI service centres in Qatar — locations and timings

Frequently Asked Questions

Yes. The Metrash app is free to download and free to use. You only pay the official government fees for specific services (e.g. QID renewal, traffic fines, visa applications). MOI does not charge any app usage fee.

No — not fully. Metrash requires a valid Qatar ID (QID) to register. Tourists and short-term visitors without a QID can check their visa status on the MOI portal (moi.gov.qa) using their passport number, but they cannot use the Metrash app itself.

Metrash 2 was officially discontinued on 1 March 2025. MOI replaced it with the new Metrash app, which has a rebuilt interface, stronger security, and around 100 extra services that weren’t in the old version. If you still have Metrash 2 on your phone, uninstall it and install the new Metrash app.

You can activate one Metrash account on up to two devices at the same time. A third device will prompt you to deactivate one of the first two. This helps you use the app on a phone and a tablet, for example.

Go to Settings → Update Mobile Number inside the app. Enter the new number (it must be registered under your QID), then confirm the SMS verification code. If you can’t log in to make the change, visit any MOI service centre with your QID in person.

Metrash supports six languages: Arabic, English, French, Spanish, Hindi, and Urdu. You can change the language on the login screen or inside the app via Settings → Language.

Yes. The new Metrash app lets sponsors register family members — including wife and children — even if they don’t have their own mobile numbers linked to their QIDs. Use the Authorisation / Delegation section in the main menu and follow the prompts.

No. Metrash registration is only available to residents aged 18 and above. Children’s QID services are managed by their sponsor (usually a parent) through the sponsor’s own Metrash account.

Tap Forget password? on the login screen. A new activation SMS is sent to the mobile number linked to your QID. Send the code to 92992, then set a new password (maximum 8 digits).

Yes. You can log in to Metrash from anywhere in the world as long as you have internet. Most services — QID renewal, traffic fine payment, visa status checks — work from abroad. A few services tied to physical verification (biometrics, in-person visits) still require you to be in Qatar.

Conclusion

The Metrash app puts 440+ MOI Qatar services in your pocket, saving hours that used to be spent at service centres. Download it free from Google Play or the App Store, register with your QID (remember the 92992 step), and you’re ready to renew your QID, pay fines, apply for visas, and much more.

For specific tasks, see our detailed guides on QID renewal, checking traffic violations, MOI Qatar services, and MOI service centre locations. Always verify current fees and procedures on the official MOI Qatar portal before making payments.